How do I start?
Log on to your account at www.trpc401k.com or by clicking the log in button on this site.
Our interactive website allows you to view your account information. In addition to showing account information, you are able to create account statements, view detailed transaction information and utilize financial resource tools. By logging on to www.trpc401k.com you have the tools necessary to manage your retirement account.
The first time you log in click on New User and enter your SSNUM, DOB and Zip Code.
IMPORTANT: The first time that you log-in you will be required to set a new User ID and Password and security questions. This process is outlined in the “Account View and Account Transactions for the Internet and Voice Response Unit” section of this guide. It is very important that you set up you login credentials or PIN to ensure account security.
Why do accounts become locked or disabled?
As a security measure your account will become disabled if you enter your User ID/Password combination incorrectly three times.
How can I remove the lock from my account?
If your account becomes locked you may contact us through two avenues:
- Log on to our web site and select the “Contact Us” link and complete the request form or select a live chat session with our Client Services Representatives. (see button on this site)
- Call us at 1-888-673-5440 between the hours of 7am and 6pm CST to speak with a live representative. If you are unable to call during these times or do not have access to our internet options please leave a message in our Client Services voice mailbox and we will call you the next business day.
How can I request a Distribution Form?
TRPC has made the process of requesting a distribution from the plan entirely paperless. Participants can request only the types of distributions allowed by your plan document which will typically include one or more of the following:
- Termination
- Hardship
- In-service (i.e. age 59 ½)
Participant Actions:
- The participant must log in to their account: trpcweb.com
- Select Request a Distribution under the “Transactions” menu on the horizontal toolbar.
- Follow the step-by-step instructions.
- E-Sign the request.
How can I make rollovers into my retirement plan?
If you would like to consolidate your retirement assets into your present Retirement Plan, and your current Plan Administrator confirms to you that your rollover is acceptable to your current Plan, please do the following:
- Complete a Request for Rollover Form. To obtain a copy of the Request for Rollover, please log on to our web site and select “Forms” under the Report/Forms drop down menu bar. Click on “View Forms” on the bottom right of the web page and then click on “Rollover Money Into Your Plan”. You can then select whether to save or print the document. (Follow the instructions on the form)
- Request a Withdrawal Form from the trustee or custodian of your prior qualified retirement plan or eligible IRA.
- Upon receipt, the proceeds of your rollover will be invested using your current investment elections; if we have not received your investment elections, your proceeds will be invested in your Plan’s current default investment. You may then re-direct the rollover into the investment option(s) of your choice using the Internet (www.trpcweb.com) or toll-free voice response system (1-888-673-5440).
Customer Service
Our Client Services Representatives can provide you with a wide variety of information related to your plan and investments. In addition, they can help answer questions regarding loan availability and distribution information. By calling 1-888-673-5440 you can speak with a live representative from 7am CST to 6pm CST Monday through Friday, or use the ‘Contact Us’ link in your online account to send us a message or initiate a live chat session. If you are unavailable during our hours of operation, please leave a message in our Client Services voice mailbox and we will call you the next business day.
If you have Internet access, please send us an email at [email protected] and we will respond within 24 hours.
Voice Response Unit: 1-888-673-5440
Our interactive voice response unit allows you to listen to your account information 24 hours a day, 7 days a week. In addition to hearing your account information you are also able to initiate transactions. By dialing 1-888-673-5440 you have the tools necessary to manage your retirement account.
Account View and Account Transactions for the Internet and Voice Response Unit (VRU)
We have provided a brief overview of the options that are available on the Internet and Voice Response Unit. Please note that not all transaction and account views are listed below. For a complete description of both voice response and Internet functionality please request a FAQ document from your human resource department. If you have any difficulty please call our customer support line at 1-888-673-5440.
Account Information: This option allows you to hear (VRU) and see (Internet) your account balance as of the most recent valuation date. You may also request to hear/view your account balance on a per-fund and/or per-source basis.
PIN Change: This option allows you to change your PIN number. Please note that changing your PIN number for the voice response unit does not automatically change your PIN for the Internet site. It is very important that the first time you dial the VRU or log into the Internet site you change your PIN.
Investment Information: This option allows you to listen to (VRU) or view (Internet) your investment elections. In addition you can change your investment elections. Please remember that changing your investment elections only affects your FUTURE money contributions. If you want to change your existing account balance your must access the “Conform Ending Balance” option.
Loans: Model a new loan, request loan paperwork, or request a loan check. (These options vary by plan and eligibility).
Conform Ending Balance: This option allows you to rebalance your portfolio according to your current investment elections. Please note that this election will not effect your FUTURE money contributions. If you wish to affect your FUTURE contributions you must access the “Investment Elections” option.
Information You Need to Know Prior to Entering a Transaction
Market Value of Your Account
The value of your account balance will change each business day to reflect the investment market changes. The balances will be valued as of the end of the previous business day, or the date prices were most recently received. NOTE: For dates when the New York Stock Exchange (NYSE) is closed, your balance will be based on the previous day the NYSE was open. For plans valued less frequently than daily, the value of your account balance will be as of the most recent valuation cycle.
Transaction Request Deadline
Because retirement plans have different needs, we utilize a number of different trading platforms. Please contact your Human Resource department about your specific transaction deadlines.